Last updated: 4 November 2026
Billericay Removals & Storage respects your privacy. This notice explains what personal information we collect through this website, why we use it, how long we keep it and the choices available to you.
Who we are
This website is operated by Billericay Removals & Storage.
- Email: billericayremovals@gmail.com
- Main telephone: 01277 564866
- Alternative telephone: 01268 768246
- Chelmsford telephone: 01245 520282
Information we collect
We may collect the following information when you request a quotation, contact us or use this website:
- Your name, email address and telephone number.
- Your collection and destination addresses.
- The service you need, preferred dates and details about your move or storage requirements.
- Messages and other information you choose to include in an enquiry.
- Technical information such as your device type, browser, pages visited and general interaction data. Non-essential analytics information is collected only when you accept analytics cookies.
How and why we use your information
We use personal information to:
- Respond to enquiries and prepare quotations.
- Plan and provide removal, packing or storage services.
- Manage customer service, administration, payments and records.
- Protect the website, diagnose faults and prevent misuse.
- Understand website performance and enquiry journeys when analytics consent has been given.
- Meet legal, tax, insurance and regulatory obligations.
Our lawful bases are usually taking steps at your request before entering into a contract, performing a contract, complying with legal obligations, and our legitimate interests in operating and improving the business. We rely on consent for non-essential analytics cookies. You may withdraw that consent at any time through the Cookie settings link in the website footer.
Who we share information with
We do not sell your personal information. We share information only where it is necessary with trusted suppliers that help us operate the business and website, such as website hosting, email, website forms, analytics and IT support providers. This may include IONOS, Google services, WPForms and the services used to display customer reviews or embedded media.
We may also disclose information where required by law, to professional advisers, insurers, payment providers or authorities, or where needed to establish, exercise or defend legal claims.
International transfers
Some technology providers may process information outside the United Kingdom. Where this happens, we expect the provider to use an appropriate legal safeguard, such as UK adequacy regulations or approved contractual protections.
How long we keep information
We keep quotation and general enquiry information only for as long as it is reasonably needed, normally up to 24 months after the last meaningful contact. Customer, transaction and accounting records may be retained for up to six years where required for contractual, tax, insurance or legal purposes. Technical logs and analytics information are kept in line with the settings and retention periods of the relevant service.
Cookies
Cookies are small files stored on your device. This website uses:
- Essential cookies: needed for security, site operation, forms and remembering your cookie choice. These cannot be switched off through the banner.
- Analytics cookies: used with your permission to understand page visits and enquiries so we can improve the website. Google Analytics remains denied unless you select “Accept analytics”.
- Third-party content: review widgets or embedded media may connect to their providers when they are loaded. We reduce unnecessary loading where practical and explain the relevant providers in this notice.
You can accept or reject analytics cookies when the banner appears. You can change your choice later by selecting Cookie settings in the website footer. You can also remove cookies using your browser settings.
Your rights
Depending on the circumstances, you may have the right to ask us to:
- Provide a copy of your personal information.
- Correct inaccurate or incomplete information.
- Delete information we no longer need.
- Restrict or object to certain uses.
- Provide information in a portable format.
- Withdraw consent where consent is the lawful basis.
To exercise a right or ask a privacy question, email billericayremovals@gmail.com. We may need to confirm your identity before completing a request.
Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Changes to this notice
We may update this notice when our services, suppliers or legal obligations change. The latest version will always be published on this page with its revision date.
